Privacy Policy

Last updated: August 19, 2025

MediPro Global Co., Ltd. ("MediPro", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Website and services.

1. Information We Collect

We may collect the following types of information:

Personal Identification: Name, email, phone number, company/organization details.

Medical Information (Sensitive Data): Information voluntarily provided in service requests, such as medical history, diagnosis, or treatment preferences.

Technical Data: IP address, browser type, operating system, device info, cookies.

Communication Records: Emails, phone calls, or text messaging exchanges (LINE, WhatsApp, SMS, or other text messaging services).

2. How We Use Your Information

We process personal data to:

  • Provide medical guidance, referrals, and coordination of care.
  • Respond to inquiries and service requests.
  • Facilitate communication with specialists, hospitals, or insurers.
  • Improve Website functionality and user experience.
  • Comply with legal obligations.

3. Data Sharing and Disclosure

We may share your data only with:

  • Healthcare providers and specialists (to facilitate referrals and medical opinions).
  • Insurance partners or assistance companies (if relevant to your case).
  • Service providers assisting with IT, hosting, and communication platforms.
  • Legal authorities if required by law.

We do not sell your personal data to third parties.

4. International Data Transfers

As MediPro works with global partners, your data may be transferred to other countries. We ensure appropriate safeguards are in place in line with Thailand's PDPA and EU GDPR.

5. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We keep personal data only as long as necessary to fulfill service purposes or comply with legal obligations.

7. Your Rights

Depending on applicable laws (e.g., PDPA, GDPR), you may have the right to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, please submit your request through our Contact Form. Your request will be directed to our privacy team for review.

8. Cookies

We use cookies for analytics and site performance. You can disable cookies in your browser settings.

9. Updates to Policy

We may update this Privacy Policy. The revised version will be posted with an updated date.